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Return & Replacement Policy – Leolle Bali
Our Commitment to Your Satisfaction
At Leolle, we take pride in crafting and curating meaningful, high-quality gifts. If for any reason you're not fully satisfied with your purchase, we’re here to help you with a smooth return or replacement process.
Eligibility for Return or Replacement
You may request a return or replacement under the following conditions:
The item arrived damaged or defective
You received the wrong product
Your product is incomplete or missing parts
Requests must be submitted within 7 days of receiving your order.
Non-Returnable Items
We are unable to accept returns for:
Used or damaged items not caused by shipping
Personalized or custom-made products
Sale or clearance items (unless defective)
How to Request a Return or Replacement
Contact Us:
Email our customer service at sales@leollebali.id or You can also fill out the form below with:
Order Number
Photos of the item and packaging
Description of the issue
Approval:
Our team will respond within 2 business days to confirm eligibility and provide next steps.Return Shipping:
If required, we’ll share instructions for return shipping. Return costs will be covered by Leolle only if the issue is due to our error.
Replacement Timeframe
Once approved, we will:
Send a replacement within 3–5 business days
Or process store credit/refund (if applicable)
Need Assistance?
We’re always happy to help!
For questions or support, please contact us at:
email : info@leollebali.id or WhatsApp +62 817 17 6088
Request a Return or Replacement
Please fill out the form below and our team will get back to you within 1–2 business days.
Thank You
We value your trust in Leolle, and we’re committed to ensuring every experience with us is heartfelt and worry-free.
